Guides

Leak investigation and quotation in Madrid

Information for comparing proposals: assessment, scope, materials where relevant, access, documentation and exclusions.

What to clarify in the proposal

1. Signs and their progression.
2. Known consumption and use.
3. Accessible areas and apartments.
4. Investigation objective and required documentation.
5. A description of the work, assessment and access conditions, inclusions, exclusions and how changes are approved. The quotation should distinguish investigation, repair and reinstatement.
6. Investigation and repair may be separate paid services. Access requirements, included work and exclusions are defined before contracting.

What should I receive before accepting?

A description of the work, assessment and access conditions, inclusions, exclusions and how changes are approved. The quotation should distinguish investigation, repair and reinstatement.

Agree the investigation objective, accessible areas and possible tests. Ask what will be communicated and whether further investigation may be needed. Investigation and repair may be separate services. An agreed report should reflect observations, methods actually used, limitations and recommendations without guaranteeing insurer acceptance.

Preparing your enquiry

Identify visible water, when it started, whether it is active and who authorises access. Gather consumption and earlier work records where available.